all orders are shipped Monday - Friday from JGHQ in Charlotte, NC.
plants will ship Thursday & Friday only - any orders after Thursday at noon won’t be shipped until the next Thursday. please read more about our Plant Shipping Policies here!
➕ please note processing times are not part of shipping times.
➕ most items are process in 3-5 business days, unless specifically stated on the product page.
➕ once the package is out of our hands, we cannot control or guarantee delivery times with USPS or UPS or FEDEX.
➕we can not intercept a package once it is in transit nor can we reroute
➕ if a package has been sent back to us due to an error in address or name, we are happy to re-ship the item. However, the customer will be responsible for paying the additional shipping. If you would like to return- a restocking fee of 15% will be charged. Shipping cost will also not be refunded.
➕ if the item has been marked delivered, we are unable to provide replacement items.
➕ the pickup day does not count as a day in transit.
➕ customs fees and duties are the customer's responsibilities.
Tracking shows DELIVERED but the package is not here.
1. Please contact your neighbors, they may have accidentally receive your package.
2. Contact your LOCAL USPS who delivers your regular mail/ packages with tracking. Please speak to them directly as we have no control over shipment once it leaves our hands.
3. If your package is confirm as lost or stolen, please initiate a lost/stolen claim with USPS.
Please note: WE WILL NOT REPLACE PACKAGES WITH USPS TRACKING CONFIRMING DELIVERY.
all items will take 3-5 business days to process. Due to COVID-19 we are currently experiencing delays in shipping. We are a small business with an amazing in house team working to turn out your item as quickly as possible and growing our team to accommodate the higher volume.
as soon as an order is received, it is started right away. cancellation is almost impossible unless a message is sent right after the order has been placed requesting a refund. at least within an hour. we will not accept cancelations over 12 hours.