I ordered the marble AirPod case and when I received it and opened it the top broke off, I sent an email and explained what happened and attached a video to show where the top broke, and they sent me out another one right away, shipping included, they were very prompt and resolved my issue quickly.
This airpod case fits my airpods like a glove and looks amazing paired with the matching phone case. Customer service on my order was beyond my expectations, including a reply on a Saturday regarding a question.
I ordered the marble airpods case and when I open the box the case was broken and I email right away for a replacement and they replace it with not the exact product. My marble was replace with a matte black. I just go for it because its so much work to ask for another replacement again and maybe send the one I got. But in general I like the case.